The business value of software testing

As paul Elrich puts it- “To err is human, but to really foul things up you need a computer”

What is software testing?

Software testing is an imperative process used to identify the rightness, absoluteness, and quality of developed software. Set of activities with the intent of finding errors in software so that it could be corrected before the product is launched. In simple words, Software testing is a set of activities that check if the actual results go in-line with the expected results to ensure that the software system is defect-free. Software bugs can potentially cause monitory or even loss of life.

In a Sea of growing competition, a reflecting relationship exists between software quality and the customer experience for the brands that are seeking innovation. Software testing is necessary because humans are prone to make mistakes. Some might be unimportant, but some might be expensive or dangerous.

For a better understanding let us consider an example; Online shopping- you are about to complete an online order from a very famous clothing brand, that you included more than 10 items in your cart. All went well until you hit the “place your order” button. After you completed the transactions, it comes to your notice that few things are out of stock. This seems an operational error, the site didn’t alert you about this issue which caused to ruin your experience. From a customer point of view, it is frustration and disappoints to call the Customer care and spend hours following up with the lengthy process of refund.In this post, we’ll cover the key points that explain why a product should undergo software testing.

1. Product Quality

Product requirements are imperative, following them helps to achieve the product vision come to life, if it works as planned. For example, the development of an app, has multiple processes involved and testing gets a glimpse of every bit- it tests the main functionality, checks for the graphics alignments if the menus are intuitive. developers fix these issues, sometimes the issue may appear unanticipatedly, that’s just how testing goes sometimes, so it’s great to find those issues to be resolved and be a part of the quality product being delivered to the marketplace.Product always serves users, so it is important to bring the value it promises. To accomplish this, the product has to work as expected to ensure the great customer experience.

2. Cost-effectiveness: Software testing saves Money

Testing saves money in the long run. Software development life cycle has many stages and if the error is detected or bugs are caught in the earlier stages, it saves a lot of money as it costs much less to fix them in the earlier stages, this in turn saves time. This is why testing has to be done as soon as possible. Presume you have installed a banking application and it has one of the smallest commissions around the market for sending money fast. While trying to “Sign Up” and an “Error” message is popped up. Many other users are facing the same issue and are not able to Sign Up and use that product. So, their business has already lost money because transactions are not made and unresolved the issue at the very start. In such a scenario, users will go and find another similar app that works and probably will never return to that one because of the bad experience they had. Testing essentially helps you save time and money in the long run because issues are resolved before bigger problems occur. The maintenance costs are also lower and, in the end, if a product works 100% as it should, no exponential damage is done to your business cost-wise. History has plenty of examples:

· Starbucks was forced to close about 60 percent of stores in the U.S and Canada due to software failure in its POS system. At one-point stores served coffee for free as they were unable to process the transaction.

· In May of 1996, a software bug caused the bank accounts of 823 customers of a major U.S. bank to be credited with 920 million US dollars.

3. Security

The most crucial, sensitive and vulnerable point is security. People always look for trusted products that they can rely on. There are ample instances where user information is stolen by hackers and used it for their benefits. While using services like banking where our personal information has to stay as private as possible, especially using services where it is a vulnerability to us.

This is how testing helps in product security:

· Users information and data is kept safe

· Ensures application is free from any threats and risks

· User gets a trustworthy product

· Vulnerability free product

Sometimes even the smallest security issues have invited huge problems to businesses around the world, so it should always be important to assure top-notch quality products to customers.

4. Customer experience

Eventually, the final goal for any product owner is to give the best customer satisfaction. Logically speaking, software and applications are tested to bring the best end-user experience possible. The edge of being the best product in this saturated market helps acquire trustworthy and loyal clients. This will lead to a greater long-term effect. Once a user has an amazing customer experience, they will take about it talk about it and word to mouth will be advertising by itself. Word to mouth works both ways. If a product has a technical glitch and functioning only 50% of the time, one might delete the app and ask others not to use it.

There is no one better placed to help organizations take the right approach to deliver time to the best value. Software testing has grabbed the attention of every CIO who are mainly focusing on cost-saving, vigorous testing, and completeness. For a business to stand out, it should have the biggest value in the saturated market. All hurdles can be eliminated if software testing is introduced at the start of product development.